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Privacy Policy

Because it matters.

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Effective Date: Jan 9, 2025

1. Information We Collect.

We gather information you provide directly to us, for example, when you fill out a contact form, request a free consultation, call us, or communicate with us in any other way. This may include:

  • Name
  • Email address
  • Phone number
  • Company or business name (if applicable)
  • Any other information you choose to share
 

We may also supplement this data with information from trusted third-party sources to better serve you.

2. Legal Basis for Processing Personal Data

We process your personal data based on one or more of the following legal grounds:

  • Your Consent – When you submit a form or otherwise provide us with personal information.
  • Contract Performance – To take steps at your request before entering into a contract, or to fulfill our contractual obligations once in place.
  • Compliance with Legal Obligations – To meet any applicable laws or regulations.
  • Legitimate Interests – For example, to improve our services or safeguard our business.
 

3. How we use your information.

We use the collected information to:

  1. Respond to Inquiries & Provide Services

    • Schedule free consultations and appointments.
    • Offer details about our roofing or general contracting services.

  2. Send Marketing & Promotional Communications

    • With your permission, keep you informed about new services, promotions, or events.

  3. Analyze & Improve

    • Understand user behavior, optimize our service offerings, and enhance your experience.

  4. Comply with Legal Requirements

    • Address legal and regulatory obligations.
 

4. User Rights

You have rights regarding your personal data, including the ability to:

  • Access your data.
  • Correct inaccurate or incomplete data.
  • Delete your data.
  • Restrict how we process your data.
  • Object to certain types of data processing.
  • Request Data Portability to transfer your data to another service provider.

To exercise these rights, please email us at alto@altobuilt.com.

5. Sharing of Information.

We do not sell or trade your personal data. However, we may share it with:

  • Service Providers & Subcontractors – Who need access to information to perform tasks on our behalf (e.g., scheduling, invoicing), and are bound by confidentiality.
  • Legal or Regulatory Entities – When required by law or to protect our rights.
 

6. Third–Party Data Collection.

We may work with third-party services (such as analytics providers) to help us understand site usage and improve our services. These entities have their own privacy policies addressing how they use such information.

7. Data Retention.

We retain your information as long as necessary to fulfill the purposes described in this policy or as required by law. Retention periods vary based on the type of data and reason for collection.

8.International Data Transfers.

If we transfer your data outside of the European Economic Area (EEA), we use appropriate safeguards (such as standard contractual clauses) to ensure your information remains protected in line with applicable data protection laws.

9. Security.

We implement a variety of security measures (physical, electronic, and managerial) to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security of your data.

10. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn that we have inadvertently collected such data, we will delete it as soon as possible.

11. Cookies & Tracking Technologies.

We may use cookies or similar tools to enhance your experience, analyze site traffic, and provide personalized content. You can adjust your browser settings to decline cookies, but this may affect certain site functionalities.

12. Phone Calls & Text Messages.

When you call or text us, we may collect your phone number and any additional information you provide during the conversation. We use this information solely for scheduling appointments, answering inquiries, or providing requested services.

13. Updates to This Privacy Policy.

We may revise this policy from time to time. Updates will be posted here with a new Effective Date, and significant changes may be communicated via email or prominent notice on our website.

14. Contact Us.

If you have any questions, concerns, or requests about this Privacy Policy or your personal data, please reach out to us at:
alto@altobuilt.com

We appreciate your trust in Alto Construction and are committed to protecting your privacy.